CWSerenade Support Notifications
Purpose: Support notifications notify you when a CWSerenade job has been placed in a MSG status due to an error during processing, as well as other errors such as inconsistent system control value settings.
When is a support notification sent? CWSerenade sends a support notification:
• for any job that is submitted to the Job Management Screen that is placed in a MSG status.
• after printing the Pick Authorization Error Report.
A support notification is not generated when a job is placed in an ERROR status because the job will first be placed in a MSG status. Otherwise, you would receive two support notifications for the same job.
Inconsistent system control value settings for multiple billing async jobs: CWSerenade sends a System Alert email notification if the Delay Billing Updates (K85) and the Number of Billing Async Jobs to Start (F08) system control values are not set consistently across all companies in your environment. See those system control values for background.
Is a support notification sent for jobs the require user intervention? CWSerenade does not send a support notification for a job that requires user intervention because the job is still running and only requires a user response in order to proceed. Instead, the system generates a Response Required Email indicating the job requires user intervention. See Working with Required Responses (WREQ) for more information on require response processing.
In this topic:
• Support Notification Processing
• Serenade Support Notification
Support Notification Processing
When generating a support notification or a system alert email, CWSerenade checks the Support_Emails setting in the Email Properties File Contents. If the Support_Emails setting contains a valid email address, CWSerenade generates a Serenade Support Notification or System Alert Email and sends the email to the specified email address(es).
A sample of the support notification email is presented below.
From: |
cwjava@commercialware.com |
To: |
Karen Example |
Subject: |
Serenade Support Notification - SERENADE01/123.45.678.9 |
Job: PICK_GEN User: SAMPLE2 Job has gone into MSG status. |
|
Contents:
• From: The mail.from setting in the Email Properties File Contents.
• To: The user name for the SUPPORT_EMAILS setting in the Email Properties File Contents.
• Subject: Serenade Support Notification - SERENADE01/123.45.678.9 where SERENADE01 is the name of the server, and 123.45.678.9 is the server’s IP address
• Body:
• Job: The name of the job that is in a MSG status.
• User: The user ID of the user that submitted the job.
• Job has gone into MSG status
A sample of system alert email is presented below.
From: |
cwjava@commercialware.com |
To: |
Sample Name |
Subject: |
System Alert Email for Testing Company |
Multiple Billings could not be started = K85 (Delayed Billing Updates) is not enabled in one or more companies. |
|
Contents:
• From: The mail.from setting in the Email Properties File Contents.
• To: The user name for the SUPPORT_EMAILS setting in the Email Properties File Contents.
• Subject: System Alert Email for Testing Company, where Testing Company is the description of the company
• Body: Multiple Billings could not be started = K85 (Delayed Billing Updates) is not enabled in one or more companies.
In order to generate support notifications or system alert emails, you must complete the required setup. See Email Generation Setup for more information on the setup required to generate emails through CWSerenade.
